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FAQs

Orders & Shipping

How long will my order take to reach me?

For Non Pre-order Items

In light of the current COVID-19 situation

Small Parcel (All earphones, Sonos Boost, Sonos Roam, Sonos Sonos One and Sonos SL)
: It will be delivered to the nearest SF locker to your shipping location. Within the next 2 working days, you will receive a message to inform you which locker it will place in and a user guide on how to retrieve.
If you would like to choose your preferred locker instead, you may reach out to our livechat. Our helpful agent will assist you accordingly.

Large Parcel (Other Sonos Speakers and Klipsch Speakers):
Your order will be shipped out within 2 working days to your indicated address. Delivery lead time varies depending on your location within Hong Kong, but you can generally expect it to reach you within 2-3 days after your order has been shipped.

For Pre-order Items
You can refer to the estimated delivery date on the product listing page that you saw before you add your items to cart.

If you have any queries, feel free to reach out to our friendly agents over at our Live Chat

Can I track my parcel?

Yes! Tracking number will be sent once order has been shipped.

Do you charge for shipping?

Shipping is free for all orders that are HKD500 and above. For orders below HKD500, there will be a shipping charge of HKD50 incurred.

Can I change my delivery address?

Yes you can - but only within 2 hours from the time you placed your order. You can reach out to our customer service staff either through live chat or at our hotline.

What do I do when I missed scheduled delivery?

If you weren't at home to receive your parcel the first time, our third-party courier will try to deliver again 2 more times. You will be able to instruct our courier to leave the item in a safe place by providing a safety code previously sent to you.

Can I request for international shipping?

To do so, please reach out to us on our live chat!

Refunds, Returns & Exchange

What is TC Acoustic's refund policy?

TC Acoustic does not cover buyers' remorse and orders placed are non-refundable.

Should there be any exceptions in which refunds are permitted, we will need to charge a refund and restocking fee.

What is TC Acoustic's exchange policy?

If a product is deemed as defective on delivery, recipient may contact TC Acoustic for an exchange.

Our policy allows for exchange of item(s) if it meets all of the following criteria:

1) The item(s) is/are returned within seven (7) days from the delivery date
2) The item(s) is/are supported by a proof of purchase (E.g. Receipt, Invoice)
3) There is a valid reason for the return or exchange

Valid Reasons:
a) Damaged: The product was damaged when you received it
b) Defective: The product does not function according to manufacturer’s specification
c) Incorrect/wrong item: A wrong product has been delivered (E.g Wrong Colour, Wrong Item)
d) Missing items/parts: Missing items/parts as indicated on the product packaging

Payment

What are the payment options supported?

We support the following payment options:
- VISA
- Master

Can I pay by instalment?

Yes, you can!