For in-stock items, your order will be shipped within 2 working days. Delivery timing may vary depending on your location within Hong Kong.

Estimated delivery times after shipment are:

• Commercial and residential areas: 2–3 working days
• Commercial and industrial areas: 3–6 working days
• Outlying islands: 4–7 working days*
*Include but are not limited to: Hei Ling Chau, Cheung Chau, Discovery Bay, Lamma Island, Lantau, Ma Wan, Peng Chau, Po Toi Island, Soko Island, Sunshine Island and Park Island.

For pre-order items, the estimated shipping date will be displayed on the product page before checkout. Once stock arrives, we'll ship your order as soon as it's available.

Please note that delivery times may be affected by factors such as severe weather conditions or incomplete delivery information. Should there be any unexpected delays, our customer service team will notify you as soon as possible.

While we don't provide tracking numbers, you can rest assured that all orders placed before 2pm will be fulfilled by the next working day.*

*Orders placed after 2PM on Fridays or during the weekend will be delivered by Tuesday.

If you're unsure or need help, just drop our Serving Happiness Team a message via Live Chat or give us a call.

Yes. Shipping is free for orders above HKD500.

For orders below HKD500, a flat delivery fee of HKD50 applies.

Yes, you may request a delivery address change within 2 hours of placing your order, provided the order has not been processed for delivery. We recommend contacting us as soon as possible so we can check if your request is eligible.

You can reach out to our Serving Happiness Team via Live Chat or call us at 2175 6224, and we'll do our best to assist you.

If you miss your delivery, our third-party courier will attempt to redeliver your parcel up to 2 more times.

If you require assistance with your delivery, please contact our Serving Happiness Team via Live Chat or call us at 2175 6224.

At the moment, we do not offer standard international shipping.

You can reach out to our Serving Happiness Team via Live Chat or call us at 2175 6224, and we'll do our best to assist you.

Your satisfaction is our priority! If there is an issue with your recent purchase, you can return a sealed item within 7 days from the date of purchase for store credits.

How to return your item:
1. Make sure the item is sealed and unused, in its original packaging.
2. Reach out to us via our live chat or phone call, and we will guide you through the return process.
3. Once we receive and review your item, we'll process your refund as store credit or arrange an exchange.

If you have other questions, you may reach out to us here: Product Support & Warranty

Restocking Fee
A 15% restocking fee will apply to all returned items to cover the costs of quality checks, repackaging, and administrative processing.

We're sorry if you received a defective or incorrect item, you can request an exchange.

To be eligible for an exchange, the item(s) must:
• Be returned within 7 days from the delivery date.
• Be accompanied by proof of purchase (e.g., receipt or invoice).
• Returned for a valid reason listed below.

Valid Reasons for Exchange:
• Damaged: The product was damaged upon arrival or out of the box.
• Defective: The product does not function according to the manufacturer's specifications.
• Incorrect/Wrong Item: You received the wrong product (e.g., wrong color or model).
• Missing Items/Parts: The product is missing items or parts as indicated on the packaging.

We're here to help. Please reach out to us via LiveChat or phone, and we will assist you with your exchange.

The following items are not eligible for refunds:

• Clearance items
• Gift cards
• Products returned without all original accessories
• Products with damaged packaging
• Purchases made through third-party sellers or unauthorised stores

If you're unsure whether your item qualifies, please contact our team before sending it back. We'll be happy to help!

Our team is working to process your store credits once we receive your unit.

Please allow 7–14 business days for us to review your returned item and complete the store credit process.

We've made checkout easy and flexible! Choose from:

• Credit card (VISA, Mastercard, American Express)
• Shop Pay
• Apple Pay, Google Pay
• Paypal

Choose the option that works best for you, and enjoy a smooth and secure checkout experience!

You can register your product on our Product Registration page by entering the product details (model, serial number, etc.) along with your proof of purchase.

If you're unable to provide a proof of purchase, no worries! Our Serving Happiness Team is always happy to help. Just reach out via Live Chat or phone, and we'll guide you through the registration process.

Once you've registered your product with TC Acoustic Hong Kong, you'll get a confirmation email from: donotreply@tcacoustic.com.

📩 Can't find the email? Check your spam/junk folder just in case.

Still no luck? Reach out via Live Chat and we'll help you verify your warranty status.

When registering your product on our Product Registration page, you can opt in to our email newsletter to enjoy an additional 3 months of warranty.

If you've already registered but didn't opt in, no problem. Just reach out to us via Live Chat, and our Serving Happiness Team will be happy to assist you.

Visit our Warranty Claims Page to get started and book an appointment at your convenience.

If you have questions, our Serving Happiness Team is ready to help you through every step, from troubleshooting to service booking.

Anycover gives you extra peace of mind by extending your product's warranty beyond the standard manufacturer coverage.

You can choose to add 1, 2, or 3 years of extended protection when you check out.

🛒 Available for products purchased from:
• TC Acoustic Webstore
• TC Experience Centre Hong Kong

You can add to any of the products sold at our store except for demo units and accessories.

Anycover gives you extra protection for your TC Acoustic product beyond the standard manufacturer's warranty. It covers manufacturing defects, such as problems with sound quality, wireless connectivity, or other issues caused by faults in production.

Anycover does not cover wear and tear, accidental damage (for example, dropping your device or spilling liquid), misuse or improper handling, or repairs done by unauthorized parties.

Not sure if your issue is covered? Just reach out, we'll be happy to advise!

Once a claim has been made under Anycover during the extended warranty period, the extended warranty will end, and no further claims can be made.

If you have any questions or need clarification, our Serving Happiness Team is always happy to help via Live Chat or phone.

Anycover is only available for products purchased directly from:
• TC Acoustic Webstore
• TC Experience Centre Hong Kong

We're here to help! You can book an appointment at the TC Acoustic Experience Centre for any warranty claims.

Our team will assist you with troubleshooting your product and verifying your Anycover validity. If your product is confirmed to be faulty, we will proceed with your Anycover warranty claim.

For additional support, you can also reach out to our Serving Happiness Team via live chat or phone call.