For Non Pre-order Items
Your order will be shipped out within 2 working days to your indicated address. Delivery lead time varies depending on your location within Hong Kong, but you can generally expect it to reach you within 2-3 days after your order has been shipped.

For Pre-order Items
You can refer to the estimated delivery date on the product listing page that you saw before you add your items to cart.

If you have any queries, feel free to reach out to our friendly agents over at our Live Chat

Yes! Tracking number will be sent once order has been shipped.

Shipping is free for all orders that are HKD500 and above. For orders below HKD500, there will be a shipping charge of HKD50 incurred.

Yes you can - but only within 2 hours from the time you placed your order. You can reach out to our customer service staff either through live chat or at our hotline.

If you weren't at home to receive your parcel the first time, our third-party courier will try to deliver again 2 more times. You will be able to instruct our courier to leave the item in a safe place by providing a safety code previously sent to you.

To do so, please reach out to us on our live chat!

TC Acoustic does not cover buyers' remorse and orders placed are non-refundable.

Should there be any exceptions in which refunds are permitted, we will need to charge a refund and restocking fee.

If a product is deemed as defective on delivery, recipient may contact TC Acoustic for an exchange.

Our policy allows for exchange of item(s) if it meets all of the following criteria:

1) The item(s) is/are returned within seven (7) days from the delivery date
2) The item(s) is/are supported by a proof of purchase (E.g. Receipt, Invoice)
3) There is a valid reason for the return or exchange

Valid Reasons:
a) Damaged: The product was damaged when you received it
b) Defective: The product does not function according to manufacturer’s specification
c) Incorrect/wrong item: A wrong product has been delivered (E.g Wrong Colour, Wrong Item)
d) Missing items/parts: Missing items/parts as indicated on the product packaging

We support the following payment options:
- VISA
- Master

Anycover provides additional year(s) of warranty protection for your product beyond the manufacturer’s warranty.

You can add to any of the products sold at our store except for demo units and accessories.

It covers defects such as sound distortion and wireless connectivity. Do note that it does not cover wear and tear.

Once a claim has been made during the extended warranty period, the extended warranty from Anycover will be terminated.

Anycover Extended Warranty is available on products purchased from TC Acoustic only.

You can reach out to our livechat. Our team will assist with troubleshooting with your product first. If a product is confirmed to be faulty, we will proceed with a warranty claim.