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Virtual Appointment




  • 1. Booking

    Upon booking, you will receive:
    - A calendar invite
    - An acknowledgement email
  • 2. Appointment Confirmation

    A confirmation email will be sent to you by 12pm the
    next working day.

    Receiving a confirmation email means an agent has
    been assigned to your case.
  • 3. Meet online

    Click on the zoom link in your calendar invite and enter the meeting during the designated time.
    Our agent will see you online!

  • “剛才打電話給姚先生了解怎樣用sonos app, 姚先生耐心講解怎樣用這個app, 熱心幫助,我感覺非常好,同時現在也會用了。給姚先生點贊👍👍👍👍”

    Franky Wu

  • “I dealt with Harrison, who was quick and efficient and sorted the problem out of hours. Now my Sonos is working great and would recommend to anyone thinking of using the system. Mike (Hong Kong).”

    Mike Allen

Frequently asked questions

What do I need to bring along for the appointment?

You are almost there to get your items replaced! Just get these item ready when you come for your appointment:

i) Service Request Number - You will have received this number in the acknowledgement email upon scheduling the meeting (Eg. HKSR345)
ii) Proof of purchase if you have selected to bring down your physical receipt - E-copy is fine too!
iii) Faulty Product + Charging Case / Charging accessories - You can keep the rest of the accessories!

Need to reschedule your appointment?

Need to reschedule your appointment? Rescheduling is simple! Click on “reschedule” on the acknowledgement email that was sent to you and you will be led to a website to choose another preferred date.

Alternatively, you can click on the calendar invite and you will be given an option to reschedule.