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Virtual Appointment




  • 1. Booking

    Upon booking, you will receive:
    - A calendar invite
    - An acknowledgement email
  • 2. Appointment Confirmation

    A confirmation email will be sent to you by 12pm the
    next working day.

    Receiving a confirmation email means an agent has
    been assigned to your case.
  • 3. Meet online

    Click on the zoom link in your calendar invite and enter the meeting during the designated time.
    Our agent will see you online!

  • “Had some issues with setting up the beautiful Klipsch Cinema 600, and Harrison video called me and patiently helped me through it!”

    Bryan. T

  • “Harrison was very attentive and patiently guided me through the set-up of Sonos with clear instructions.

    He even went the extra mile after the setup to go through other Sonos features.

    Harrison is the best ever helpline person I ever come across. Truly a wonderful experience!”

    David C.

Frequently asked questions

What do I need to bring along for the appointment?

You are almost there to get your items replaced! Just get these item ready when you come for your appointment:

i) Service Request Number - You will have received this number in the acknowledgement email upon scheduling the meeting (Eg. SR345)
ii) Proof of purchase if you have selected to bring down your physical receipt - E-copy is fine too!
iii) Faulty Product + Charging Case / Charging accessories - You can keep the rest of the accessories!

Need to reschedule your appointment?

Need to reschedule your appointment? Rescheduling is simple! Click on “reschedule” on the acknowledgement email that was sent to you and you will be led to a website to choose another preferred date.

Alternatively, you can click on the calendar invite and you will be given an option to reschedule.



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