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1) Try doing a hard reset on your Sonos product.
Here's a video guide.
2) Contact Sonos support
We recommend this step because Sonos has an advanced remote troubleshooting software. It can precisely identify the issue and bring you through step-by-step to resolve it.
Here's how to contact them
a. Toll-Free Number
From SG: 8008526105
Operating hours: 5PM - 1AM SGT
b. Chat Options
Go to http://support.sonos.com and select USA.
There will be chat options available.
Weekdays 10:00 am - 9:30 pm Eastern Standard Time
Weekends 10:00 am - 6:00 pm Eastern Standard Time