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Sonos Product Help

Before booking an appointment, here are some helpful steps you can try out:

1) Try doing a hard reset on your Sonos product.
Here's a video guide.

2) Contact Sonos support
We recommend this step because Sonos has an advanced remote troubleshooting software. It can precisely identify the issue and bring you through step-by-step to resolve it.

Here's how to contact them
a. Toll-Free Number
From HK: 852 800906255

Operating hours:
Monday to Friday Chinese 9:00 - 21:00
English 9:00 - 16:00 & 17:00 - 21:00
Saturday to Sunday 9:00 - 18:00


b. Chat Options
Go to and select Singapore.

There will be chat options available 24/7.


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