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1) Try doing a hard reset on your Sonos product.Here's a video guide.2) Contact Sonos supportWe recommend this step because Sonos has an advanced remote troubleshooting software. It can precisely identify the issue and bring you through step-by-step to resolve it.Here's how to contact thema. Toll-Free NumberFrom HK: 852 800906255
b. Chat OptionsGo to http://support.sonos.com and select Singapore.
There will be chat options available 24/7.
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